1. Eligibility for Refunds

  • Unused Keys: Refundable within 7 days of purchase if the key has not been activated or revealed.
  • Invalid/Defective Keys: Eligible for a free replacement or full refund (verified by our team within 48 hours).
  • Non-Refundable:
    • Keys marked as “Used” or “Activated” (per developer/licensor policies).
    • Orders older than 7 days (except for invalid keys, which are covered under our Guarantee).

2. How to Request a Refund

  1. Contact support via:
  2. Provide:
    • Order number.
    • Proof of issue (e.g., screenshot of activation error).
  3. We’ll respond within 24–48 hours with next steps.

3. Refund Process

  • Approved Refunds: Processed within 3–10 business days, depending on your payment method.
    • Credit/debit cards: 3–5 days.
    • PayPal: 1–3 days.
    • Cryptocurrency: Case-by-case (equivalent value refunded).
  • Refund Method: Issued to the original payment source.

4. Exceptions

  • Fraudulent Claims: If we detect abuse (e.g., false “invalid key” claims), refunds will be denied and accounts suspended.
  • Bulk Orders: Refunds for 10+ keys require prior approval.

5. Our Guarantee

All keys are 100% genuine at purchase. If a key is invalid due to our error, we’ll:

  1. Replace it immediately or
  2. Refund you in full—no questions asked.

6. Contact Us

For disputes or urgent issues: